table of contents

  1. scope
  2. Contract
  3. Right of withdrawal
  4. Prices and terms of payment
  5. Delivery and shipping conditions
  6. Retention of title
  7. Liability for defects (warranty)
  8. Special conditions for the processing of goods according to certain specifications of the customer
  9. Special conditions for assembly / installation services
  10. Redemption of action vouchers
  11. Applicable law
  12. Jurisdiction
  13. Code of Conduct
  14. Alternative dispute resolution

1) Scope

1.1These General Terms and Conditions (hereinafter referred to as "GTC") of Trendsberg GmbH (hereinafter referred to as "Seller"), apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter referred to as "Customer") with the seller with regard to the seller in his online Shop completed. This contradicts the involvement of own terms of the customer, unless there is something else agreed.

1.2Consumers within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes, which are predominantly not attributed to neither their commercial nor their independent professional activity. Entrepreneurs within the meaning of these Terms and Conditions is a natural or legal person or a legal partnership, which is the conclusion of a legal transaction in the exercise of their commercial or independent professional activity.

2) Conclusion of contract

2.1The product descriptions contained in the seller's online shop do not constitute binding offers from the seller, but serve to submit a binding offer by the customer.

2.2The customer can deliver the offer via the online order form integrated into the seller's online shop. The customer gives the customer after the selected goods in the virtual shopping cart and has passed through the electronic order process, by clicking on the order process-final buttons a legally binding contract offer with respect to the goods contained in the shopping cart.

2.3The seller can accept the customer's offer within five days,

  • by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation at the customer is decisive, or
  • by providing the ordered goods to the customer, whereby the receipt of the goods at the customer is significant, or
  • by prompting the customer for payment to the customer after submission of its order.

If several of the aforementioned alternatives are present, the contract comes about at the time when one of the aforementioned alternatives occurs first. The deadline for accepting the offer begins to run through the day after sending the offer by the customer and ends with the expiration of the fifth day following the dispatch of the offer. If the seller does not accept the customer's offer within a preceding period, this shall apply as a rejection of the offer with the result that the customer is no longer bound to his declaration of intent.

2.4When selecting a payment method offered by PayPal, the payment processing takes place via the payment service provider PayPal (Europe) S.à r.L. ET CIE, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ('PAYPAL'), taking advantage of PayPal Terms of Use, visible at https://www.paypal.com/de/webapps/mpp/ua / UserAgRemement-Full or - if the customer does not have a PayPal account - to be valid for payments without PayPal account, visible at https://www.paypal.com/en/webapps/mpp/ua/privacywax- FULL. If the customer pays by means of a payment method offered by PayPal in the online ordering process, the seller now explains the acceptance of the customer's offer at the time when the customer clicks the package concluding the order process.

2.5When selecting the payment method "Amazon Payments", the payment processing takes place via the payment service provider Amazon Payments Europe SCA, 38 Avenue John F. Kennedy, L-1855 Luxembourg ('the »Amazon"), on the validity of the Amazon Payments Europe User Agreement, visible under https : //payments.amazon.de/help/201751590. If the customer chooses as payment method as part of the online ordering process "Amazon Payments", he issues by clicking on the order process of the ordering buttons at the same time also a payment order to Amazon. For this case, the seller is already declaring the acceptance of the customer's offer at the time when the customer triggers the payment process by clicking on the order process concluding the ordering process.

2.6When submitting an offer via the seller's online order form, the contract text is stored by the seller after the conclusion of the contract and sent to the customer after sending from its order to text form (eg e-mail, fax or letter). An additional accessibility of the contract text by the seller is not. If the customer has set up a user account in the seller's online shop before sending his order, the order data is archived on the seller's website and can be downloaded from the customer via its password-protected user account, stating the corresponding login data for free.

2.7Before binding submission of the order via the seller's online order form, the customer can recognize possible input errors by attentive reading the information shown on the screen. An effective technical means for better detection of input errors can be the enlargement function of the browser, with the help of which the display is enlarged on the screen. His entries can correct the customer in the context of the electronic order process as long as the usual keyboard and mouse functions can be corrected until it clicks the button concluding the order process.

2.8Only the German language is available for the conclusion of the contract.

2.9The order processing and contact usually take place by e-mail and automated order processing. The customer must ensure that the e-mail address provided by him is applicable to the order processing, so that the e-mail sent by the seller can be received. In particular, in the use of spam filters, the customer must ensure that all third parties sent by the seller or by the order processing can be delivered e-mails.

3) Right of withdrawal

3.1Consumers are basically a right of withdrawal.

3.2Further information on the right of withdrawal arise from the revocation of the seller.

4) Prices and terms of payment

4.1Unless otherwise stated from the product description of the seller, the prices specified are total prices included in the statutory VAT. If necessary, additional delivery and shipping costs are specified separately in the respective product description.

4.2For deliveries in countries outside the European Union, further costs incurred in individual cases, which the seller is not responsible and to bear by the customer. These include, for example, costs for money transfer by credit institutions (e.g., transfer fees, exchange rate charges) or import taxes or taxes (e.g., tariffs). Such costs may also be incurred in terms of money delivery if the delivery does not take place in a country outside the European Union, but the customer makes the payment but from a country outside the European Union.

4.3The payment option / en will / will be communicated to the customer in the seller's online shop.

4.4If prepayment is agreed by bank transfer, payment is due immediately after the conclusion of the contract, provided that the parties have not agreed no later date.

4.5When selecting the payment method "PayPal Credit" (installment payment via PayPal) the seller enters his payment claim to PayPal. Before adopting the assignment of the seller, PayPal performs a credit check using the transmitted customer data. The seller reserves the right to refuse the customer's payment method "PayPal Credit" in the event of a negative examination result. If the payment method "PayPal Credit" is approved by PayPal, the customer has to pay the invoice amount to the conditions specified by the seller, which will be communicated to him in the seller's online shop. In this case, he can only do PayPal with debt-exalted effect. However, the seller remains responsible for general customer inquiries in case of receivables obligations. B. to the goods, delivery time, shipment, returns, complaints, revocation declarations and broadcasts or credits.

4.6When selecting the payment method "Instant", the payment processing takes place via the payment service provider immediately GmbH, Theresienhöhe 12, 80339 Munich (hereinafter "immediately"). In order to pay the invoice amount via "immediately", the customer must have a online banking account free to participate in "immediately", legitimize according to the payment process accordingly and confirm the payment assignment to "immediately". The payment transaction is carried out immediately afterwards by "immediately" and the customer's bank account is charged. Further information on the payment method "Instant" can retrieve the customer on the Internet at https://www.klarna.com/sofort/.

4.7When selecting a payment method offered via the payment service "Shopify Payments", the payment method is made via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via shopify payments are communicated to the customer in the seller's online shop. For the settlement of payments, Stripe can serve further payment services, for which, if necessary, special terms of payment apply, to which the customer may be pointed separately. Further information about "Shopify Payments" are available on the Internet at https://www.shopify.com/legal/terms-payment-de.

4.8When selecting a rate post payment method offered by the seller (eg ratepay bill, rate post payment, rate post direct debit, ratepay rate payment), the payment processing is made via the service provider RatePay GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter "RatePay "). Which ratePay payment methods of the sellers offers in detail, the customer will be communicated to the seller's website. The receiver arising when using a rate post payment method opposite the customer, the seller at ratepay, when using the payment method installment payment (if offered), to the Wirecard Bank AG, Einsteinring 35, 85609 Aschheim, off. Payments can be made exclusively to ratepay with debt-exalted effect, when using the payment method installment payment (if offered), to Wirecard Bank AG. However, the seller remains responsible for general customer requests (eg the goods, delivery time, shipment, returns, complaints, revocation and mailing or credits). The use of a RatePay payment method offered by the seller requires a successful credit check by RatePay. The seller reserves the right to deny the customer's chosen payment method in the event of a negative credit check and offer him an alternative payment method. Incidentally, the general terms and conditions of RatePay apply in this respect at https://www.ratepay.com/Suitable-Services conditions and data protection instructions that the customer can retrieve as part of the ordering process.

4.9When selecting the payment method "PayPal Debt Debit" PayPal attracts the invoice amount after a SEPA direct debit mandate, but not before the deadline for the preliminary information on behalf of the seller of the customer's bank account. Preliminary information ("pre-notification") is each communication (e.g., bill, policy, contract) to the customer, which announces a burden by SEPA direct debit. If the direct debit is not redeemed in the absence of sufficient account coverage or due to the indication of a false bank account or contradicts the customer of debit, although not entitled to do so, the customer shall bear the fees incurred by the addition of the respective credit institution if he has to represent this .

4.10When buying by direct debit, the payment amount is immediately available for payment by our external partner RatePay GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter referred to as "RatePay") from the credit institution specified in the order process at the credit institution specified there (the checking account). Herewith, they provide RatePay a SEPA direct debit mandate for the confiscation of due payments and assign their financial institution to redeem the direct debits. The mandate reference number will be communicated to you at a later date by email together with a template for a written mandate. You will also sign this written mandate and send to RatePay. Note: Within eight weeks, you can demand the reimbursement of the burden on the load date, starting with the date of charge. The conditions agreed with their financial institution apply. Please note that the due requirement remains with a return debit.
The pre-registration for the collection of the SEPA direct debit will be sent to you at least one day before the due date by email to the email address you specified by the ordering process. If the current account does not have the necessary coverage, the account-maintaining credit institution does not require a commitment to redeem. Subsequent solutions are not made in the direct debit procedure. The payment method Purchase by direct debit requires a successful credit check by Rateepay, as well as a checking account in Germany. If the customer is permitted by direct debit after examination of the credit rating of the purchase by direct debit, the payment of the payment in cooperation with ratepay takes place, to which the seller will take off its payment claim the customer can only make ratePay with debt-exalted effect. The seller remains responsible for general customer inquiries (e.g., the goods, delivery time, shipment), returns, complaints, revocation and reciptions or credits. The General Terms and Conditions of RatePay apply, which can be accessed via the following link:
http://www.ratepay.com/zusaetzliche-geschaeftsbedingungen-und-datenschutzhinweis/
By specifying the current account, you confirm that you are entitled to the directory collection via the corresponding checking account and will ensure the necessary coverage. Returns are associated with a high effort and costs for the seller and ratepay. In the case of a return debit (lack of required coverage of the current account, due to the expiry of the current account or unauthorized contradiction of the account holder), they authorize RatePay to submit the direct debit for the relevant payment obligation for another time. In such a case, they are obliged to pay the costs incurred by the reverse debit. Further claims are reserved. It is given to you the opportunity to proof that the Returns depletion has resulted in lower or no costs. In view of the effort and costs for reverse reporting and avoiding the processing fee, we ask you in the event of a cancellation or withdrawal from the purchase contract, return or complaint, not to contradict the direct debit. In such a case, after coordination with the seller, the reversal of payment by referring to the corresponding amount or by credit.

4.11When selecting the payment method Lotschung Via Stripe, the payment processing takes place via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: "Stripe"). In this case, Stripe attracts the invoice amount after issuing a SEPA direct debit mandate, but not before the deadline for the preliminary information on behalf of the seller of the customer's bank account. Preliminary information ("pre-notification") is each communication (e.g., bill, policy, contract) to the customer, which announces a burden by SEPA direct debit. If the direct debit is not redeemed in the absence of sufficient account coverage or due to the indication of a false bank account or contradicts the customer of debit, although not entitled to do so, the customer shall bear the fees incurred by the addition of the respective credit institution if he has to represent this . The seller reserves the right to carry out a credit check when selecting the payment method SEPA direct debit and to reject this payment method with a negative credit check.

4.12When selecting the payment method Credit card via Stripe, the invoice amount with the conclusion of the contract is due immediately. Payment processing takes place via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: "Stripe"). Stripe reserves the right to carry out a credit check and reject this payment method with a negative credit check.

4.13When selecting the payment method "Ratenkauf by EasyCredit", the payment processing takes place via Teambank AG Nürnberg, Beuther Straße 25, 90471 Nuremberg (hereinafter "Teambank AG"), to which the seller will take his payment claim. Before adopting the declaration of assignment of the seller, Teambank AG carries out a credit check using the transmitted customer data. The seller reserves the right to refuse the customer's payment method "Ratenkauf by EasyCredit" in the event of a negative examination result. If the payment method "Ratenkauf by EasyCredit" is approved by Teambank AG, the customer has to pay the invoice amount to the conditions specified by the seller, which will be communicated to him in the online shop of the seller to Teambank AG. In this case, he can only afford to Teambank AG with debt-exalted effect. However, the seller remains responsible for general customer inquiries in case of receivables obligations. B. to the goods, delivery time, shipment, returns, complaints, revocation declarations and broadcasts or credits. In addition, the general terms and conditions for installment buy by EasyCredit, which can be retrieved on the Internet at https://www.easycredit-ratenkauf.de/download/rk_enerzende_agb_zum_ratenkauf_by-easycredit_2.0.pdf.

5) Delivery and shipping conditions

5.1The delivery of goods takes place on the shipping point to the delivery address specified by the customer, unless otherwise agreed. When handling the transaction, the delivery address specified in order processing of the seller is decisive. By way of derogation from the payment method PayPal, the delivery address deposited by the customer at the time of payment at PayPal is decisive.

5.2If the delivery of the goods fails for reasons that the customer has to represent, the customer bears the reasonable costs arising from the seller. This does not apply with regard to the costs for the inclusion if the customer effectively exercises his right of withdrawal. For the return costs, with the effective exercise of the right of withdrawal by the customer, the regulation made in the cancellation policy of the seller.

5.3When picked up, the seller informs the customer first by e-mail that the goods ordered by him is ready for pickup. Upon receipt of this e-mail, the customer can pick up the goods after consultation with the seller at the seat of the seller. In this case, no shipping costs will be charged.

6) Retention of title

If the seller enters in advance, he reserves the ownership of the delivered goods until full payment of the purchase price owed.

7) Liability for defects (warranty)

7.1If the purchased matter is defective, the rules of legal defects apply.

7.2Deviating from this applies to used goods: defects are excluded if the shortage occurs only after expiry of a year from delivery of the goods. Defects that occur within a year from delivery of the goods can be asserted within the statutory limitation period. However, the shortening of the liability period to one year does not apply

  • For things that have been used in accordance with their usual use for a building and caused their defectiveness,
  • for claims for damages and reimbursement claims of the customer, as well
  • In the event that the seller has concealed the lack of fraudulently.

7.3If the customer acts as a consumer, he will be asked to complain for delivered goods with obvious transport damage to the deliverer and to inform the seller thereof. If the customer does not comply with that, this has no impact on his statutory or contractual claims for defects.

8) Special conditions for the processing of goods according to certain specifications of the customer

8.1According to the content of the contract, the seller also owes the processing of the goods according to certain specifications of the customer, the customer has, the customer, the seller has all the content required for processing such as texts, images or graphics in the file formats specified by the seller, formatting, image and file sizes available and give it the necessary rights of use. The customer is responsible for the procurement and rights acquisition at this content. The customer explains and assumes the responsibility for he owns the right to use the content provided to the seller. In particular, he shall ensure that thereby no rights of third parties are violated, in particular copyright, brand and personality rights.

8.2The customer frees the seller of claims of third parties, which can assert them in connection with a violation of their rights through the contractual use of the content of the customer by the seller to this. The customer also takes over the reasonable costs of the necessary legal defense, including all court and legal costs at a statutory amount. This does not apply if the infringement is not responsible by the customer. The customer is obliged to provide the seller without delay, truthfully and fully all information necessary by third parties, which are necessary for the examination of claims and defense.

8.3The seller reserves the right to refuse processing orders if the content provided by the customer violates legal or official prohibitions or against the good manners. This applies in particular to the transfer of constitutional, racist, xenophobic, discriminatory, insulting, youth of dangerous and / or violence glorifying content.

9) Special conditions for assembly / installation services

According to the content of the contract, the seller also owes the assembly or installation of the goods in addition to the goods delivery or the installation of the goods at the customer and, if necessary, corresponding preparatory measures (eg admission), the following:

9.1The seller will provide his benefits in his own person or by qualified personnel selected by him. The seller can also serve the benefits of third parties (subcontractors) who operate in his order. Unless otherwise stated from the service description of the seller, the customer is not entitled to select a specific person to carry out the desired service.

9.2The customer has to provide the seller fully and truthful to the information required for the provision of the services owed, provided that their procurement does not fall within the duties of the seller after the content of the contract.

9.3The seller will contact the customer after conclusion of the contract in order to make an appointment for the performance owed. The customer ensures that the seller or the person responsible for the agreed appointment has access to the relevant facilities of the customer.

9.4The risk of accidental loss and accidental deterioration of the goods sold is only at the end of the assembly work and the transfer to the customer on the customer.

10) Redemption of action vouchers

10.1Coupons issued free of charge by the seller within the framework of promotions with a certain period of validity and which can not be purchased by the customer (subsequently "action vouchers"), can only be redeemed in the seller's online shop and only in the specified period.

10.2Action vouchers can only be redeemed by consumers.

10.3Individual products may be excluded from the voucher action, provided that a corresponding limitation results from the content of the action voucher.

10.4Action vouchers can only be redeemed before the end of the ordering process. Subsequent offsetting is not possible.

10.5Only one action voucher can be redeemed per order.

10.6The value of the goods must be at least the amount of the action voucher. Any remaining balance is not reimbursed by the seller.

10.7If the value of the action voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to settle the difference amount.

10.8The credit balance of an action voucher is not paid in cash or interest.

10.9The promotion voucher will not be reimbursed if the customer returns the goods paid in whole or partially paid by the action voucher in the context of his statutory right of withdrawal.

10.10The action voucher is only intended for use by the person named on him. A transfer of the action voucher to third parties is excluded. The seller is entitled, but not obliged to examine the material eligibility of the respective coupon owner.

11) Applicable law

For all legal relationships of the parties, the law of the Federal Republic of Germany applies to the exclusion of the laws on the international purchase of moving goods. In consumers, this choice of law is only in this respect, as not the protection provided by compelling provisions of the law of the state in which the consumer has its habitual residence, is deprived.

12) Jurisdiction

If the customer acts as a merchant, legal entity of public law or public-law special assets, based in the territory of the Federal Republic of Germany, is the exclusive place of jurisdiction for all disputes arising from this contract of the Seller's office. If the customer has its headquarters outside the territory of the Federal Republic of Germany, then the Seller's office is exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims can be attributed from the contract of the professional or commercial activity of the customer. However, the seller is in any case entitled to call the court at the customer's headquarters.

13) Code of Conduct

- The seller has undertaken the conditions of participation for the eCommerce initiative "Fairness in the trade", which can be viewed on the Internet at https://www.fainness-im-handel.de/pfärungs conditions/

14) Alternative dispute resolution

14.1The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the extrajudicial settlement of disputes arising from online purchase or service contracts involving a consumer.

14.2The seller is neither obliged to participate in a dispute resolution procedure before a consumer estimate body.

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